This section describes the knowledge and skills required for this unit

Required knowledge

Applicable regulations and legislation such as

relevant stateterritory environmental protection legislation

relevant stateterritory WHSOHS legislation

Appropriate labelling of items in regard to loading techniques

Appropriate use of materials and tools

Client service requirements including language courtesy behaviour and problem solving

Different locations where work may be conducted

clients homeworkplace

controlled or open environments

exposed conditions

restricted spaces

vehicle on the road

workplace warehouse or depot

Furniture dismantling and reassembly techniques

Housekeeping standards and procedures during a removal

Methods of securing a load on a removal vehicle

Packing techniques for various types of furniture and effects

Relevant informationdocuments such as

award enterprise bargaining agreement and other industrial arrangements

client instructions

codes of practice including the National Standards for Manual Handling and the industry safety code

emergency procedures

industry codes for furniture removal operations

manufacturer instructions

quality assurance procedures

removals documentation

standards and certification requirements

workplace procedures and policies for packing and unpacking cartons

Risks when packing unpacking dismantling and reassembling furniture and effects during a removal and related precautions to control these risks

Special precautions required for some furniture and effects

Work health and safety WHSoccupational health and safety OHS procedures and guidelines concerning packing unpacking disassembling and reassembling furniture and effects

Workplace procedures and policies for packing unpacking dismantling and reassembling furniture and effects

Required skills

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Apply precautions and required action to minimise control or eliminate hazards that may exist during packing and unpacking furniture and effects during a removal

Communicate effectively with others when packing and unpacking furniture and effects during a removal

Complete documentation related to packing and unpacking furniture and effects during a removal including the completion of labels and packing lists

Implement contingency plans for unexpected situations that may arise when packing and unpacking furniture and effects during a removal

Interpret and follow operational instructions and prioritise work

Modify activities depending on operational contingencies risk situations and environments

Monitor work activities in terms of planned schedule

Operate and adapt to differences in furniture and effects in accordance with standard operating procedures

Promptly report andor rectify identified problems that may occur when packing and unpacking furniture and effects during a removal in accordance with regulatory requirements and workplace procedures

Read and interpret instructions procedures and information relevant to packing and unpacking furniture and effects during a removal

Select and use required personal protective equipment PPE conforming to industry and WHSOHS standards

gloves

high visibility vests

safety footwear

safety glasses

Work collaboratively with others when packing and unpacking furniture and effects during a removal

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include

required knowledge and skills

relevant legislation workplace procedures and industry standards

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts

Assessment environment should not disadvantage the participant For example language literacy and numeracy demands of assessment should not be greater than those required on the job

Resources for assessment include access to

range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate to this unit

direct observation of the candidate packing and unpacking cartons and dismantling and reassembling furniture and effects

direct observation of the candidate applying relevant WHSOHS requirements and work practices

Items to be handled during a removal may include:

Clients may be:

Operations may be conducted:

Hazardous items may include:

Workplace procedures may include: